Passage 1
According to a recent survey, employees in many companies today work longer hours and take shorter vacations than employees did in 1979. It seems that Americans are working harder today than ever before. A management adviser, Bill Meyer, decided to find out the answer to the question. For three days, he observed an investment banker hard at work. Meyer wrote down everything the banker did during his long workday; the banker worked 80 hours a week. At the end of the three-day period, Meyer reviewed the banker's activities with him, and discovered that the man spent 80 percent of his time doing busy work.
Apparently, many people believe that the more time a person spends at work, the more he or she accomplishes. However, the connection between time and productivity is not always positive. In fact, many studies show that after a certain point, anyone's productivity and creativity begin to decrease. Furthermore, it's not always easy for individuals to realize that their performance is decreasing.
Part of the problem is understandable. When employers evaluate employees, they often consider the amount of time on the job in addition to job performance. Employees know this.
Consequently, they work longer hours and take less vacation time than they did nine years ago. Although many working people can do their job effectively during a regular 40-hour work week. They feel they have to spend more time on the job after normal working hours so that the people who can promote them see them.
Questions 1 to 5 are based on the passage you have just heard.
1. What happens to employees in many U.S. companies today?
2. What did Bill Meyer do with an investment banker?
3. What is the relationship between time and productivity?
4. How much time did the banker spend doing busy work?
5. How do employers evaluate employees?
Key: 1. (C) 2. (A) 3. (B) 4. (D) 5. (C)
Passage 2
One observation made by many visitors to the United States is that Americans frequently prefer to answer with a brief "Yes", "No", "Sure", or the very popular "Yeah" rather than with a longer reply. But brief replies do not mean Americans are impolite or offensive. Very often, Americans are rushed and may greet you with a hurried "Hi”. Indeed, this is a greeting you will hear again and again during your stay in the United States. It is used by everyone, regardless of status, age or employment. However, those used to longer, beautifully formed statements may require a little more time before they feel comfortable with American "plain talk".
Americans sometimes use plain talk when they are embarrassed. If people praise them or thank them in an especially polite way, they may become embarrassed and not know what to say in reply. They do not intend to be impolite or offensive; you can be sure that they liked what was said about them. Except for certain holidays, such as Christmas, Americans do not usually give gifts. Thus, you will find Americans embarrassed as they accept gifts, especially if they have nothing to give in return. They are generally a warm but easy-going or relaxed people.
Questions 6 to 10 are based on the passage you have just heard.
6. What does the fact that Americans do not waste words tell us?
7. Which of the following is true of those who like using beautiful or quality language?
8. Winch of the following is NOT true?
9. How will the Americans feel if they are praised in a polite way?
10. What did you learn about the American custom of giving gifts?
Key: 6. (D) 7. (A) 8. (C) 9. (D) 10. (B)
Passage 3
Those long lines at United States airports are not just on the runways. As the number of airline passengers increases to 614 million last year, up from 488 million in 1993 – and airports remain the same size, waiting in line has become a frustrating experience. The airlines, heating ~owing complaints and eager to cut costs, have begun adopting new techniques to speed people on their way.
Continental Airlines and Alaska Airlines use a program with computer screens where passengers, using credit cards for identification, can check themselves in, answer security questions about who packed their bags and whether it has been under their control at all times, and obtain boarding passes.
Alaska also has ticketing officers who walk about in airports carrying computers that can print out boarding passes.
Airlines are also improving their computer networks, which will reduce the time it takes to issue tickets and boarding passes. TWA recently installed touch-screen computers, like those at ATM machines, that allow officers to issue boarding passes faster.
Penny Thomas, United Airline's manager of in-airport service planning, said: "The most basic rule to reduce time in line is to arrive at the airport in travel-ready condition. That means you do not need to see anyone, to buy a ticket or to change a seat assignment. It means your only requirement is to get a boarding pass."
Questions 11 to 15 are based on the passage you have just heard.
11. What causes the long lines at U.S. airports?
12. What was the number of U.S. airline passengers in 19937
13. Which new technique have Continental Airlines and Alaska Airlines adopted?
14. What's the purpose of improving the U.S. airlines' computer networks?
15. According to Penny Thomas. what is the most basic rule to reduce time in line?
Key: .(A) 12.(C) 13.(A) 14.(A) 15.(A)
 

assage 4
Although the relaxed American style is well known, many new visitors think that it shows a "lack of respect'. This is especially true in the business world. Americans often use first names upon meeting a stranger and do not always shake hands. They often just smile and say "Hi" or "Hello", rather than using a more formal handshake. It is good to remember that to an American such a relaxed greeting really means the same thing as a more official handshake somewhere else.
In a similar way, Americans do not usually give a special "good-bye' or shake hands to each person when they leave a party or business meeting. They will often just wave good-bye to the whole group and perhaps say, "Well, so long everybody, I'll see you tomorrow." They then will leave. No handshakes.
Americans seem either totally hurried and hard-working or totally relaxed and at ease. Often you will see men working at office desks without their chairs and even putting their feet up on the desk while they talk on the telephone. This is not meant to be offensive. Once Americans leave the busy streets, they are easy and relaxed.
A visitor to the United States should, therefore, understand that being in a great hurry does not show unfriendliness, and being relaxed and being at ease does not show a lack of respect. Americans have a great range of customs and habits that at lust may seem strange to a visitor. In time you will learn these new ways.
Questions 16 to 20 are based on the passage you have just heard.
16. What do many visitors think about the relaxed American style?
17. Why do Americans often use first- names upon meeting a stranger?
18. To whom do Americans use "Hi" and "Hello" in greeting?
19. Which of the following statements is NOT true?
20. What is the subject of this passage?
Key: 16. (B) 17. (A) 18. (B) 19. (A) 20. (B)